Next normal for business post pandemics: COVID-19

The world's supply chains are changing as both expected and unexpected environmental pandemics occur. Even though some may be expected, the full extent and ramifications a pandemic will have is an estimate at best. Thus, both flexibility and resiliency are becoming crucial to efficient supply chain systems. This study analyses the recent COVID-19 phenomenon and uses it to gauge reactions, best practices, resilience-based issues and operational performance metrics in order to assist with potential future pandemics. Education, as seen, plays a pivotal role in effectively offering options to combat uncertainty and fluid situations. Such dynamic environments have historically posed a serious problem to operations;however, with proper preparation and care taken options are available today that help marginalize harm of future pandemics.

The role of lean in healthcare during COVID-19 pandemic

PurposeThe impact of the COVID-19 pandemic on healthcare operations has raised questions about the applicability and capacity of the lean approach to respond to critical events. Thus, with a dearth of studies addressing this issue, this study aims to understand the role of lean in healthcare operations under the disruptive impact of the COVID-19 pandemic.Design/methodology/approachDrawing on a case study carried out in an emergency department in Brazil during the COVID-19 outbreak, the author presents results from semi-structured interviews and document analysis.FindingsThe results show three prominent themes that respond to this study's purpose: lean applicability during the pandemic, lean challenges during the pandemic and the pandemic impact on the lean processes. Furthermore, the study underscores that lean is not the panacea to operational problems caused by the pandemic in healthcare organisations, but it eases the impact on their operations. Finally, this study contributes to the discipline of operations management and highlights the need to rethink lean applications during disruptive events, focusing on flexibility, adaptability and patients' needs.Research limitations/implicationsThe literature addressing the pandemic impact on healthcare operations is still new and emerging;therefore, it is possible that some of the studies that are under review and could contribute to this study were not considered.Practical implicationsThe study provides a better understanding of the lessons learned from the real-world experiences gained during the pandemic, helping managers to make informed decisions when developing contingency plans to improve healthcare readiness and responsiveness under crisis conditions (e.g. untenable demand and constrained capacity).Originality/valueGiven the contemporary nature of this pandemic, only few emerging studies addressing the impact of the pandemic on lean healthcare operations are available and scholars are calling for more empirical studies. Furthermore, there is an increasing criticism and scepticism about the applicability of lean in healthcare during a pandemic. Thus, this research both provides original contributions by responding to scholars' calls for novel research in this area and further contributes towards filling the void in the literature.

The impact of flexibility and responsiveness on the financial performance in Malaysia's manufacturing industry during the COVID-19 pandemic

In order to combat the disruption caused by COVID-19, it is essential for the company's operations to implement flexibility and responsiveness in their work. In this study, the researchers will investigate the effect of these two variables on the financial performance of the company. The current study evaluates the data obtained from 215 manufacturing companies in Malaysia. The data is collected and analysed using PLS-SEM in order to provide an in-depth look at the issue. The results show that flexibility and responsiveness are positively related to a company's financial condition. The primary contribution of this study is to provide the management of company with a ground-breaking idea of dealing with a pandemic situation in the current business environment. A company's capacity to survive also depends on planning changes, particularly those that affect supply chain management and production operations. When making tough decisions, managers must be less rigid and more flexible. Demand management, inventory management, supply chain management, and operation management are some of the things that call for flexibility and responsiveness. The business will experience losses if they are unable to meet the demands of the COVID-19 era and maintain business operations. Of course, this will have an impact on the company's financial performance. © 2023 by the authors;licensee Online Academic Press, USA.

The Analysis of Customer Satisfaction of Chengdu ReadKing Advertising Decoration Engineering Co., Ltd

Customer satisfaction is one of the important factors affecting organizational performance. There are five dimensions to investigate customer satisfaction which are tangible, reliability, responsiveness, assurance, and empathy. Chengdu ReadKing Advertising Decoration Engineering Co., Ltd. was selected as an example to analyze the situation of the five dimensions of customer satisfaction. The purpose of the study is to analyze the customer satisfaction and evaluate the current situation of customer service in 2021. The sample size is randomly 100 customers from Chengdu ReadKing Advertising Decoration Engineering Co., Ltd. A mixed research method combining quantitative and qualitative research was adopted. The descriptive analysis and Multiple Linear Regression were applied with the interview as the quantitative and the qualitative analyses. The result shows that assurance, responsiveness, and empathy are the significant variables which influenced the customer satisfaction. The strongest influence toward the satisfaction is assurance following by responsiveness and empathy respectively.

Strengthening critical allyship in social work education: opportunities in the context of #BlackLivesMatter and COVID-19

COVID-19 has shifted social work education and widened the gaps in services for historically marginalised communities, including people of diverse cultural, sexual and gender identities and social classes. Existing inequities based on cultural differences have been magnified, perhaps most recently evident in George Floyd's slaying and the subsequent #BlackLivesMatter demonstrations across the globe. Learning to be an ally for diverse communities and working towards the betterment of all people is a goal of social work education. We argue that simple allyship is not enough given the structural inequities present in North America and Australia the civil unrest amidst the COVID-19 pandemic. Social work education's focus should trend towards allegiance with disadvantaged communities or critical allyship and include a commitment to undertake decisive actions to redress the entrenched colonial, capitalist, systemic and structural inequities that oppress many and provide unearned privilege and advantage to others. We explore strategies used in classrooms to promote allegiance and make recommendations for social work education, policy, and practice in this time of change.

Patient public involvement (PPI) in health literacy research: Engagement of adults with literacy needs in the co-creation of a hospital-based health literacy plan.

BACKGROUND: People with literacy needs can experience many challenges in accessing, understanding and using health services and health information. Such challenges can adversely impact patient-provider interactions and ultimately, health outcomes. Healthcare providers need to be aware of health literacy (HL) to address the demands of healthcare systems, improve their interactions with communities and patients and promote patient engagement for improved health outcomes. METHODS: This paper reports on a process of patient and public involvement (PPI) with participants in an adult literacy programme acting as PPI contributors to identify priority areas for a local hospital HL action plan and to develop a protocol for a PPI process with other groups. A qualitative community-based participatory research study design informed by principles of PPI was undertaken, drawing on the tools of participatory and visual methods, open discussion and workshop format to facilitate a process of co-creation. Three workshops with six PPI contributors took place to identify issues to be included in the hospital action plan. PPI contributors identified issues and grouped these into priority areas using discussion and ranking procedures. RESULTS: Key areas prioritised for HL action by the PPI contributors were: verbal communication, emphasising the patient's right to understand, and improved understanding of medication use. These were incorporated into the action plan. The workshop format and process were deemed acceptable to the group and input on improvements will be incorporated into further work in this area. CONCLUSION: PPI acts as a lever in the knowledge translation process. Genuine engagement with service users can meaningfully contribute to relevant and sustainable changes to services as well as foster the empowerment of service users. PATIENT OR PUBLIC CONTRIBUTION: Members of the public with literacy needs actively participated in the co-creation of a HL action plan for a local hospital and in the development of a protocol for a patient and public process for HL research.

Process modularity, supply chain responsiveness, and moderators: The Médecins Sans Frontières response to the Covid-19 pandemic.

The unprecedented scale of the Covid-19 pandemic has been a challenge for health supply chains around the world. Many international humanitarian organizations have had to ensure the continuity of their already complex development programs, while addressing their supply chain disruptions linked to the pandemic. Process modularity has frequently been advocated as a strategy to mitigate such disruptions, although empirical evidence regarding its impact on supply chain responsiveness and what moderates this impact is scarce. This exploratory research uses supply chain data analysis, qualitative content analysis, interviews, and a three-round Delphi study to investigate how Doctors without Borders (Médecins Sans Frontières; MSF) and its 151 missions employed process modularity during the Covid-19 pandemic. Our results show that despite severe disruptions, process modularity-based on a modular architecture, interfaces, and standards-has helped MSF maintain supply chain responsiveness. Specifically, it (1) enabled time-consuming, nonessential tasks to be skipped, (2) relieved internal and external bottlenecks, and (3) facilitated better allocation and prioritization. Our analyses also put forward eight moderators, structured in three dimensions (visibility, alignment, and resource orchestration), which can affect the impact of process modularity on supply chain responsiveness. We extend the literature on supply chain responsiveness and process modularity by presenting extensive empirical results suggesting that process modularity improves responsiveness in crisis situations, how it does so, and what moderates this impact. Our study thereby highlights the potential of this strategy and provides operationally relevant insights that could help organizations to implement or to review and redesign their process modularity.

The Impact of Perceived Benefits on Blockchain Adoption in Supply Chain Management

Globalization has prompted enterprises worldwide to increasingly seek the optimal supply chain configuration. However, outsourcing, shortened product life cycles, and a reduced supply base severely weaken supply chain risk tolerance. With the emergence of blockchain, enterprises see an opportunity to mitigate supply chain risks. The purpose of our research is to explore supply chain managers' intention to adopt blockchain technology from the perspective of supply chain risk management. Using a survey sample of 203 managers in China and the USA, we explored the impact of four perceived benefits of blockchain technology on supply chain risk resistance by extending the technology acceptance model. The results show that the traceability, transparency, information sharing, and decentralization of blockchain can enhance the perceived usefulness of blockchain in supply chain resilience and responsiveness, and the ability to withstand disruption risks and supply and demand coordination risks encountered in the supply chain, thus promoting the adoption of the technology. In addition, the relationships between supply chain resilience and blockchain technology adoption and between supply chain responsiveness and blockchain technology adoption are more salient for managers with high levels of uncertainty avoidance.

The COVID_19 Pandemic's Effects on Fintech in Banking Sector

As a result of the effects of the COVID_19 pandemic, which has greatly affected the global economy, individuals have resorted to using financial technology and modern applications for financial transactions, which help reduce gatherings, given the centralization of the virus and the emergence of new, advanced pests. This paper aims to determine the impact of the COVID_19 pandemic on financial technology in the Jordanian banking sector. However, the quantitative approach was adopted, through electronic survey questionnaires being distributed to 2450 respondents from the population, which are all customers of Jordanian banks who use electronic banking services in the presence of the COVID_19 pandemic. As a result of analyzing 1930 resolution, it was found that the perception of the COVID_19 pandemic has a significant positive impact on Fintech in the Jordanian banking sector and that the perception of the COVID_19 pandemic has a significant positive impact on the dimensions of Fintech in Jordan which are (ease of use, reliability, responsiveness, assurance, interface design, and privacy). This study contributed to determining the extent to which electronic banking services reduce customer visits to branches according to social distancing. The paper explains how the development of technical services should go hand in hand with the bank's development strategies aimed at acquiring and retaining more customers. This paper recommends the need to improve the application of electronic banking services in proportion to customer satisfaction as much as possible. Copyright © 2023. All Rights Reserved.

Past Relational Experiences and Social Interaction: Direct, Moderated, and Mediated Associations Between Relational Difficulty, Communication, and Perception in Two Samples

This study examined the relationship between perceptions of relational history, namely, past relational challenges, and everyday social interaction experiences. In efforts to build upon and extend previous research, hypotheses directed toward replication and extension were tested in two experience sampling datasets (N = 120 and 220). Consistent support was found for the idea that people with a history of relational difficulties tend to perceive less interaction partner responsiveness, lower well-being, and higher stress during social interactions. Support was also found in a sample of adults for a multilevel mediation model whereby negative relations with others negatively predicted partner responsiveness through stress and partner liking. Results are interpreted based on affection-, appraisal-, and resource-based theories and potential differences in relational experiences at unique life stages and phases of the COVID-19 pandemic. [ FROM AUTHOR] Copyright of Communication Research is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

How to Prevent a Crisis Becoming a Catastrophe

The COVID-19 pandemic dramatically tested universities resilience and responsiveness. Those universities with the most robust infrastructure (buildings, electronic networks, personnel) were in the best position to respond. Risk management systems were helpful, but few could have predicted or prepared for such a catastrophic event. On reflection, it is clear that universities did not respond quickly enough to the rising crisis and were faced with emergency imposition of home working and online learning. As the crisis evolved, universities responded well, collaborated on good practice and have broadly negotiated the hurdles of lockdown in good order. During the pandemic, communication was critical, and as we emerge from it, retaining the embraced methods of blended learning and more flexible working, will be vital. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.

Assessment of non-methyl eugenol-responding lines of Bactrocera dorsalis (Diptera: Tephritidae) males on lure response and mating.

Bactrocera dorsalis (Hendel) (Diptera: Tephritidae), is a major global pest of fruits. Currently, the sequential male annihilation technique, followed by the sterile insect technique has been used to significantly reduce the population of feral males in this species. However, issues with sterile males being killed by going to male annihilation traps have reduced the efficacy of this approach. The availability of males that are non-methyl eugenol-responding would minimize this issue and increase the efficacy of both approaches. For this, we recently established two separate lines of non-methyl eugenol-responding males. These lines were reared for 10 generations and in this paper, we report on the assessment of males from these lines in terms of methyl eugenol response and mating ability. We saw a gradual decrease in non-responders from ca. 35 to 10% after the 7th generation. Despite that, there were still significant differences until the 10th generation in numbers of non-responders over controls using laboratory strain males. We did not attain pure isolines of non-methyl eugenol-responding males, so we used non-responders from the 10th generation of those lines as sires to initiate two reduced-responder lines. Using these reduced responder flies, we found that there was no significant difference in mating competitiveness when compared with control males. Overall, we suggest that it may be possible to establish lines of low or reduced responder males to be used for sterile release programs, that could be applied until the 10th generation of rearing. Our information will contribute to the further development of an increasingly successful management technique incorporating the use of SIT alongside MAT to contain wild populations of B. dorsalis.

Creating Understandable and Actionable COVID-19 Health Messaging for Refugee, Immigrant, and Migrant Communities.

During the coronavirus pandemic, it was imperative that real-time, rapidly changing guidance on continuously evolving critical health information about COVID-19 be communicated. This case study highlights how understandable and actionable COVID-19 health information was systematically developed and disseminated to support highly vulnerable refugee, immigrant, and migrant (RIM) communities in Clarkston, Georgia. Our approach was grounded in community-based participatory research (CBPR) incorporating Cultural and Linguistically Appropriate Services (CLAS) standards, plain language and health literacy guidelines, and health communication science to improve the understandability and usability of COVID-19 micro-targeted messaging for RIM communities. We followed a centralized systematic approach to materials development and incorporated local needs and existing networks to ensure cultural and linguistic responsiveness as well as understandability for populations with limited literacy skills. Further, iterative development of materials with community members and agencies provided buy-in prior to dissemination. As part of a multi-pronged community-wide effort, effective materials and messaging provided support to community health workers and organizations working to improve vaccination rates among the RIM community. As a result, we saw vaccine rates in Clarkston outpace other similar areas of the county and state due to this community-wide effort.

Minimal Clinically Important Differences in Inspiratory Muscle Function Variables after a Respiratory Muscle Training Programme in Individuals with Long-Term Post-COVID-19 Symptoms.

OBJECTIVE: To establish the minimal clinically important difference (MCID) for inspiratory muscle strength (MIP) and endurance (IME) in individuals with long-term post-COVID-19 symptoms, as well as to ascertain which of the variables has a greater discriminatory capacity and to compare changes between individuals classified by the MCID. DESIGN: Secondary analysis of randomised controlled trial of data from 42 individuals who performed an 8-week intervention of respiratory muscle training programme. RESULTS: A change of at least 18 cmH2O and 22.1% of that predicted for MIP and 328.5s for IME represented the MCID. All variables showed acceptable discrimination between individuals who classified as "improved" and those classified as "stable/not improved" (area under the curve ≥0.73). MIP was the variable with the best discriminative ability when expressed as a percentage of prediction (Youden index, 0.67; sensitivity, 76.9%; specificity, 89.7%). Participants classified as "improved" had significantly greater improvements in quality of life and lung function compared with the participants classified as "stable/not improved". CONCLUSION: In individuals with long-term post-COVID-19 symptoms, the inspiratory muscle function variables had an acceptable discriminative ability to assess the efficacy of a respiratory muscle training programme. MIP was the variable with the best discriminative ability, showing better overall performance when expressed as a percentage of prediction.

Individualizing Fluid Management in Patients with Acute Respiratory Distress Syndrome and with Reduced Lung Tissue Due to Surgery-A Narrative Review.

Fluids are the cornerstone of therapy in all critically ill patients. During the last decades, we have made many steps to get fluid therapy personalized and based on individual needs. In patients with lung involvement-acute respiratory distress syndrome-finding the right amount of fluids after lung surgery may be extremely important because lung tissue is one of the most vulnerable to fluid accumulation. In the current narrative review, we focus on the actual perspectives of fluid therapy with the aim of showing the possibilities to tailor the treatment to a patient's individual needs using fluid responsiveness parameters and other therapeutic modalities.

Socioeconomic Impacts of Households' Vulnerability during COVID-19 Pandemic in South Africa: Application of Tobit and Probit Models

Coronavirus is a public health issue with socioeconomic and livelihood dimensions. The World Health Organization declared the current novel coronavirus disease (COVID-19) epidemic a public health emergency of international concern on January 30, 2020, and a global pandemic on March 11, 2020. The South African government has implemented different strategies, ranging from total lockdown in certain locations and provision of palliatives in some provinces across the country. This study, therefore, investigated the correlates of vulnerability and responsiveness to the adverse impacts of COVID-19 in South Africa. The study utilized primary data collected among 477 respondents. Descriptive statistical tools, Tobit and Probit regression models, were used to analyze the data. The study found different levels of vulnerability (low, medium, and high) and responsiveness among households, including stocking up of food items, remote working, reliance on palliatives, and social grant provision, among others. Some of the correlates of responsiveness to the COVID-19 pandemic include being employed, the type of community, and the income of respondents. The study, therefore, recommends increased investments in welfare programmes (safety nets, palliative measures and economic stimulus packages) as well as capacity building of households through education to reduce vulnerability. © Authors retain all copyrights.

Examining SNAP and TANF caseload trends, responsiveness, and policies during the COVID‐19 pandemic

Temporary Assistance for Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP) cases increased by 3.3 million between March and June 2020, their largest quarterly increase ever. During the pandemic, many states adopted a wide set of policies and procedures to facilitate program enrollment, retention, and eligibility. I track these policies and create a pandemic policy index measuring state generosity. States that adopted more generous policies experienced larger TANF and SNAP caseload growth, especially eligibility policies such as exempting TANF work requirements or SNAP P‐EBT availability. Analyzing the caseload relationship to labor markets, caseloads were less responsive to unemployment rate changes during the pandemic relative to the pre‐pandemic period.

QUANTIFYING RESPONSIVENESS IN THE VACCINE INDUSTRY TO EVALUATE AND IMPROVE PANDEMIC RESPONSE

In the wake of the pandemic Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) we can look at many aspects of the global response, including social, scientific, and governmental. Current research in the areas of vaccine development and manufacturing find the process of developing a new vaccine takes an especially long time and is unresponsive. Understanding the factors that influence responsiveness can help organizations be better prepared to address the needs of society should another pandemic strike. Responsiveness can be linked to product, process, and volume. The vaccine development and manufacturing process historically takes years to reach distribution for public use. In the face of potential pandemics, learning from SARS-CoV-2 vaccine responsiveness will provide essential information for future decision making. This paper will propose a method to quantify and evaluate the responsiveness of manufacturing processes and vaccine development within the vaccine industry by considering various elements of an organization's vaccine development and supply chain process. We created a model to evaluate characteristics within the supply chain for vaccine delivery. The model can be used to better understand an organization's strengths and weaknesses in their supply chain. In turn, an organization can be better prepared to act swiftly against a future pandemic. Copyright, American Society for Engineering Management, 2022.

When Bad News Becomes Routine: Slowly-Developing Problems Moderate Government Responsiveness

Established theories of the policy process recognize the challenges governments face in processing information. We examine how the ways in which public problems develop over time condition subsequent policy actions. We contend that policymakers will become routinized to and consequently under-respond to the accumulating signals of slowly-developing problems (i.e., those featuring long runs of relatively small changes). Event history analyses leverage variation across the United States in the development of the COVID-19 pandemic and the subsequent implementation of social distancing policies. Looking across the 50 states and Washington DC, we find that regions that saw protracted deterioration in their health situation were slower to respond with social distancing than those that saw an abrupt deterioration to the same point. These results highlight the risks associated with problems that worsen only gradually over time.

Creating spatial, relational and cultural safety in online social work education during COVID-19

Spatial, relational and cultural safety are critical elements of trauma-informed social work practice, gaining momentum in social work education. Culturally responsive and trauma-informed pedagogical approaches meet the definition of safety. The aim is to create a democratic, collaborative, and reflexive space whereby students and educators can feel simultaneously supported in the diversity of their respective lived experiences and learning. The challenges in fostering these learning and teaching spaces are reflected upon at one Australian university which responded to the COVID-19 pandemic by quickly transitioning to online learning without prior planning and consultation. The reflection describes the challenges and opportunities in delivering online content and the use of spatial, relational and cultural safety to navigate these challenges. The authors demonstrate the Aboriginal practice of social Yarning for use in online classrooms. Yarning helps educators and students attend to safety as an integral dimension of social work education. (PsycInfo Database Record (c) 2023 APA, all rights reserved)